Shipping policy

Thank you for shopping with Prime store. This Shipping Policy explains how and when your order will be delivered.

Order processing

Orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. You will receive a confirmation email once your order has been dispatched.

Shipping times

Estimated delivery time is typically 7–20 business days from dispatch, depending on your location and the destination country. Please note these are estimates and not guarantees; delivery times may vary due to customs, carrier delays, or high-demand periods.

Shipping costs

Any shipping costs are calculated and shown at checkout before you complete your purchase. Promotional free-shipping offers will be reflected at checkout.

Order tracking

Where available, a tracking number will be sent to you by email once your order ships. It may take a few days for tracking information to update.

Customs, duties and taxes

International orders may be subject to import duties, taxes, or fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Delays, lost or undelivered packages

We are not responsible for delays caused by the carrier, customs, or incorrect shipping details provided at checkout. If your order has not arrived within the estimated timeframe, please contact us at dvprimestore@gmail.com and we will help resolve the issue.

Contact

Questions about your shipment? Email us at dvprimestore@gmail.com.