Refund policy

At Prime store we want you to be happy with your purchase. This policy explains our returns and refunds.

Return window

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in the same condition you received them, and in their original packaging — unless the item arrived damaged or defective.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you received the wrong item, you must send us clear photos of the product and its packaging so we can verify the issue. Please email the photos to dvprimestore@gmail.com within 7 days of delivery, along with your order number. Once verified, we will arrange a replacement or a full refund at no extra cost to you.

How to start a return

To start a return, email us at dvprimestore@gmail.com with your order number and the reason for the return (including photos if the item is damaged or defective). We will reply with the next steps. Please do not send any item back before contacting us.

Refunds

Once your return or claim is approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear.

Non-returnable items

Some items may not be eligible for return, such as items marked as final sale, gift cards, or products that have been used or damaged by the customer and are not in their original condition (except where the item arrived faulty).

Return shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Contact

Questions? Email us at dvprimestore@gmail.com.